Business and customer records
The app handles accounts, business memberships, customer contacts, service history, services, quotes, scheduled jobs, invoices, support records and related authorization data. Businesses are responsible for appropriate customer data and permissions. A UUID or public request link does not authenticate a customer.
Quotes and public business websites
Quote approval links are scoped, revocable and expiring. They are not verified identity, customer portal access or an electronic signature. Acceptance does not automatically create a job.
Owners of eligible business websites may explicitly opt in to publish their saved Cash App profile as a link and locally generated QR after approval. The destination becomes public; private review/export snapshots retain submitted URLs. Changes/removal hide old public destinations until reapproval, but downloaded material cannot be recalled. Kobita does not process payments or verify ownership or balances.
Business website drafts, submitted revisions and media remain private until eligible approved content is published. Operational edits do not silently replace approved content. Explicit owner choices govern public contact facts and SEO. Public reports include private reporter details available to authorized administrators.
Google Calendar subscriptions
Eligible Plus, Pro and Elite owners can explicitly create a secret subscription link that shares job titles, UTC start/end times and calendar statuses with Google Calendar. Titles may contain personal information. Customer details, addresses, notes, prices and contact data are excluded. This is a one-way feed, not Google account access or a two-way integration.
Anyone holding the link can read the feed. Kobita stores only a hash of the credential and shows the full link only when created or replaced. Owners can replace or revoke it; loss of eligibility stops future reads. Google controls refresh timing, and revocation cannot recall previously downloaded events or recipient copies.
Predefined SMS
Kobita currently supports predefined SMS updates only. Messages use templates for specific service events, such as being on the way, running late or completing a job. Templates may insert relevant details such as the business name, appointment time or estimated arrival.
Kobita does not currently provide regular text conversations, a custom message composer or general purpose SMS messaging. Users cannot write arbitrary messages for Kobita to send.
Customer SMS requires explicit customer consent, an eligible plan, enabled delivery and available segment allowance. Delivery is not guaranteed. Withdrawal and suppression rules continue to apply.
A shortcut that opens your device’s texting application uses your own phone service. It is not a message sent through Kobita.
Service-update permission belongs to one customer and one business. Customers choose SMS and email independently; neither is selected by default or required to purchase cleaning services. Optional updates can describe arrival, appointment changes and service completion. They are not marketing messages.
Text-message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help; contact hello@kobita.app for assistance. Carrier suppression cannot be removed by checking a web box. Kobita does not offer re-enrollment after a channel is declined or revoked in this version.
Email updates require explicit email permission and include a link to stop those emails. Opening a consent or withdrawal link does not record a decision. A bounded standalone permission-request email may be sent before a decision; it does not contain a service update or establish permission.
Choosing no updates permanently stops optional Kobita emails, texts and permission requests from that business for that customer. Owners cannot reverse this decision. Contact edits and archiving do not clear it. Requested documents and separately authorized account or administrative messages follow their own rules. Messages already past their final permission check may still arrive.
Kobita retains channel decisions, business/customer references, contact fingerprints, timestamps, capture source and the disclosure version/text as permission evidence. Historical decisions are preserved. Messaging consent data is not sold or shared for third-party marketing; necessary delivery providers process information to provide the service. Final retention and legally required disclosures remain subject to launch review.
Providers, history and exports
Optional providers require configuration, entitlement, authorization and delivery checks. Imported phone numbers do not establish consent. Disabled providers must not send messages.
Administrator review exports are private, restricted to the requesting administrator and expire after 24 hours. Artifact expiry does not erase revision or complaint history. Prelaunch history has no automatic purge; authorized deletion and legal holds require their own review. Production retention, subprocessors and applicable rights remain launch decisions.