kobita.SMS
From the appointment reminder to the finished job, give customers a clear next step without writing the same update again.
Illustrative messages with fictional details. Delivery must be enabled; these examples are not live messages.
Kobita
Kobita: Hi Alex! Your appointment with Bright Home is scheduled for Monday, Nov 9, 10:00 AM. Reply STOP to opt out.
When an eligible appointment is created and confirmations are enabled.
Give customers a written date and time to refer back to.
Kobita
Kobita: Reminder: Your appointment with Bright Home is scheduled for Monday, Nov 9, 10:00 AM. Need to change or cancel? Call or text +15125550102. Reply STOP to opt out.
About 1 day before, when Send reminder is on. Or explicitly send it from the lightning menu.
Help customers prepare and contact you early if their plans change.
Kobita
Kobita: Bright Home is on the way! Reply STOP to opt out.
After you choose an arrival estimate and send the update.
Let customers know when to expect you.
Kobita
Kobita: Bright Home is running late. Sorry! ETA 15 min. Reply STOP to opt out.
When you send a delay update, with an optional estimated arrival.
Reduce uncertainty when the day runs behind.
Kobita
Kobita: Bright Home service has been postponed to Nov 10. Reply STOP to opt out.
When you save a postponement and choose to notify the customer.
Keep the revised date easy to find.
Kobita
Kobita: Bright Home: your service is now in progress. Reply STOP to opt out.
After marking the job In progress, choose whether to send the update.
Reassure customers that their service has begun, even when they are away.
Kobita
Kobita: Bright Home completed the job! Reply STOP to opt out.
When you send a completion update, or enabled completion automation applies.
Close the loop so customers know their service is complete.
Kobita
Kobita: You have a new booking with Alex for Monday, Nov 9, 10:00 AM. View details in your dashboard. Reply STOP to opt out.
Requires owner alerts and a verified owner phone.
Notice a new appointment without watching the dashboard.
Kobita
Kobita: Your Pro trial expires in 3 days. Review subscription options in your account. Reply STOP to opt out.
For an eligible billing trial, about 3 days before it ends, when enabled.
Have time to review subscription options.
Kobita
Kobita: Bright Home team agenda 2026-11-09: [private link] PIN [hidden]. Reply STOP to opt out.
Eligible Pro/Elite agenda sharing, with recipient consent and delivery checks.
Give team members a private place to check their assigned day.
Kobita
Kobita: Bright Home is on the way! Reply STOP to opt out.
Elite lets authorized team leaders send eligible predefined updates from their private daily agenda, with customer consent and delivery checks.
Let the person doing the work keep the customer informed.