All policies

Reviewed November 10, 2026

Website and application terms

Draft terms for evaluating Kobita and understanding its intended service boundaries. Final contracting and billing terms require counsel review.

Draft for legal review. These documents are not approved publication terms.

Product preview and business responsibilities

The website describes Kobita business management tools and plans without promising a delivery result or provider activation. Users remain responsible for their service agreements, pricing, customer permissions and lawful content.

Quotes, invoices and manual payment records do not by themselves process a payment. A public request is not a confirmed booking. No promise of tax, legal or professional advice is made.

Predefined SMS and device texting

Kobita currently supports predefined SMS updates only. Messages use templates for specific service events, such as being on the way, running late or completing a job. Templates may insert relevant details such as the business name, appointment time or estimated arrival.

Kobita does not currently provide regular text conversations, a custom message composer or general purpose SMS messaging. Users cannot write arbitrary messages for Kobita to send.

Customer SMS requires explicit customer consent, an eligible plan, enabled delivery and available segment allowance. Delivery is not guaranteed. Withdrawal and suppression rules continue to apply.

A shortcut that opens your device’s texting application uses your own phone service. It is not a message sent through Kobita.

Service-update permission belongs to one customer and one business. Customers choose SMS and email independently; neither is selected by default or required to purchase cleaning services. Optional updates can describe arrival, appointment changes and service completion. They are not marketing messages.

Text-message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help; contact hello@kobita.app for assistance. Carrier suppression cannot be removed by checking a web box. Kobita does not offer re-enrollment after a channel is declined or revoked in this version.

Email updates require explicit email permission and include a link to stop those emails. Opening a consent or withdrawal link does not record a decision. A bounded standalone permission-request email may be sent before a decision; it does not contain a service update or establish permission.

Choosing no updates permanently stops optional Kobita emails, texts and permission requests from that business for that customer. Owners cannot reverse this decision. Contact edits and archiving do not clear it. Requested documents and separately authorized account or administrative messages follow their own rules. Messages already past their final permission check may still arrive.

Kobita retains channel decisions, business/customer references, contact fingerprints, timestamps, capture source and the disclosure version/text as permission evidence. Historical decisions are preserved. Messaging consent data is not sold or shared for third-party marketing; necessary delivery providers process information to provide the service. Final retention and legally required disclosures remain subject to launch review.

Messaging content responsibilities

Use supported updates for the relevant service event. Do not use business names or other template fields to insert unrelated messages, advertising, threats, deceptive claims, sensitive information or unlawful content. Do not evade consent, suppression, eligibility or segment limits.

Kobita does not currently offer general text conversations, bulk promotional messaging or a custom SMS composer. Other implemented notification templates must be described according to their actual recipient and purpose.

Plans and unresolved contract terms

Displayed prices are monthly amounts in USD. It does not activate a subscription or guarantee an included provider service. Renewal, cancellation, refunds, taxes, jurisdiction, warranties, liability and dispute terms require an approved agreement before paid release.

No approval, demonstration or website hosting review endorses a business or verifies its credentials. Separate consulting or hosting contracts are not created by this product preview.

Questions or privacy requests: hello@kobita.app

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